Here at Scottish and Southern Electricity Networks we're committed to giving our customers a 10/10 customer service experience. Our friendly and experienced staff are available to answer your calls and emails and resolve any queries you might have.
Emergencies - North of Scotland 0800 300 999 Emergencies - Central Southern England 0800 072 7282 General Enquiries and Connections 0800 048 3516 Send us a message Facebook Messenger Tweet us @ssencommunity
SSEN Customer Service Guide Our Customer Service Guide details who we are, what we do, how we can help you in the event of a power cut and how you can contact us. It also details our Safety and Security of supplies, Special Services and access to premises. It’s all of the customer service information you need in one handy document. SSEN - Customer Service Guide
Ask a questionWe take your privacy seriously and we are committed to keeping your information safe. Your personal data will be used to process your query in accordance with our privacy policy. We may also share your information with our third party service providers to carry out surveys or works on our behalf. For more information on how we collect and process your data, please see our privacy notice, www.ssen.co.uk/PrivacyNotice/. Feedback Form Name First name Area text Phone number Daytime phone Area text Email Email Area text Postcode Postcode Area text Please leave feedback here. However if this is a power cut related enquiry then please call the emergency numbers above. We will not be able to provide power cut related information via this service. Feedback Area text
Contact us You can contact us if you have any queries or problems, use our contact us page to find which number you need. Contact us
General Enquiries If you have a non emergency enquiry about our equipment or would like to see the types of jobs we can do for you, click below. General Enquiries
Safety Electricity can be dangerous if misused. We've put together some information to help keep you and your loved ones safe. Safety
Priority Services For some for our customers, keeping the power on is critical for their health and safety. Priority Services