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  • Customer support

    Here at Scottish and Southern Electricity Networks we're committed to giving our customers a 10/10 customer service experience. Our friendly and experienced staff are available to answer your calls and emails and resolve any queries you might have.

  • SSEN Customer Service Guide

    Our  Customer Service Guide details who we are, what we do, how we can help you in the event of a power cut and how you can contact us. It also details our Safety and Security of supplies, Special Services and access to premises. It’s all of the customer service information you need in one handy document.

  • Call advisor smiling on the phone.

    Contact us

    You can contact us if you have any queries or problems, use our contact us page to find which number you need. Contact us
  • Ask a question

    Want to provide feedback or just have a non-power cut related query? We want to hear from you. 

    Send us a message
  • Call advisor on the phone.

    General Enquiries

    If you have a non emergency enquiry about our equipment or would like to see the types of jobs we can do for you, click below. General Enquiries
  • Danger of death sign


    Electricity can be dangerous if misused. We've put together some information to help keep you and your loved ones safe. Safety
  • Customer Community Advisor speaking to customer.

    Priority Services

    For some for our customers, keeping the power on is critical for their health and safety. Priority Services