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  • Customer support

  • Here at Scottish and Southern Electricity Networks we're committed to giving our customers a 10/10 customer service experience. Our friendly and experienced staff are available to answer your calls and emails and resolve any queries you might have.

  • SSEN Customer Service Guide

    Our  Customer Service Guide details who we are, what we do, how we can help you in the event of a power cut and how you can contact us. It also details our Safety and Security of supplies, Special Services and access to premises. It’s all of the customer service information you need in one handy document.

  • Ask a question

    We take your privacy seriously and we are committed to keeping your information safe. Your personal data will be used to process your query in accordance with our privacy policy. We may also share your information with our third party service providers to carry out surveys or works on our behalf. For more information on how we collect and process your data, please see our privacy notice, www.ssen.co.uk/PrivacyNotice/.

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  • Call advisor smiling on the phone.

    Contact us

    You can contact us if you have any queries or problems, use our contact us page to find which number you need. Contact us
  • Call advisor on the phone.

    General Enquiries

    If you have a non emergency enquiry about our equipment or would like to see the types of jobs we can do for you, click below. General Enquiries
  • Danger of death sign

    Safety

    Electricity can be dangerous if misused. We've put together some information to help keep you and your loved ones safe. Safety
  • Customer Community Advisor speaking to customer.

    Priority Services

    For some for our customers, keeping the power on is critical for their health and safety. Priority Services