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  • Let
  • Scottish and Southern Electricity Networks (SSEN) works hard all year round to keep the power flowing to millions of homes and businesses across Northern Scotland and Central Southern England. 

    However, on occasions the weather can have other ideas. Storm-force winds, heavy snowfall and flooding can cause disruption to the electricity distribution network.

    This is why we’ve got lots of information and tips to help you learn more about how to prepare ahead of adverse weather (which could cause disruption to power supplies) or know what to do if you experience a power cut.


    The key three things to remember which can help you be ready:

    1)      Call 105 if you experience a power cut (it’s worth taking a note of the number too!)

    2)      Download the SSEN Power Track App which can help you report a power cut, report damage to the electricity network and be kept up-to-date on power restoration times

    3)      Join our Priority Services Register - if you, or someone you know, would benefit from additional support in a power cut.

    You can find more information on our power cuts page relating to the support we offer as well as useful videos that can give you advice on preparing for and dealing with a power cut.

  • Building relationships with local Emergency Planning Groups, community councils and ‘blue light’ responders such as the local fire service is an invaluable way for us to play a key part in dealing with crisis situations. We work with trusted partners to develop detailed resilience plans that can be executed in the event of a potential prolonged loss of supply. This planning can range from actions as simple as identifying central hubs in the community to coordinating support and responses to network incidents.

    The Household Emergency Plan can help you prepare yourself, your family and your home for the unexpected.

  • Woman on mobile phone

    Power cut? Call 105

    If you have a power cut, or are in a dangerous situation involving electricity, you can call 105 free from any phone and you'll be put through to your local network operators 24/7 contact centre.

    What is 105?
  • Power Track

    Don't let a power cut keep you in the dark, download our free Power Track app and stay updated with faults in your area

    Power Track
  • Elderly couple on couch

    Priority Services

    If you think you, or someone you know, could benefit from extra support we suggest you register for our free Priority Services so that we can provide you with extra help during a power cut.

    Find out more
  • Power cut advice

    We've got some helpful advice around preparing and dealing with a power cut.