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Scottish and Southern Electricity
Networks (SSEN) works hard all year round to keep the power flowing to millions
of homes and businesses across Northern Scotland and Central Southern
However, on occasions the weather can
have other ideas. Storm-force winds, heavy snowfall and flooding can cause
disruption to the electricity distribution network.
This is why we’ve got lots of
information and tips to help you learn more about how to prepare ahead of
adverse weather (which could cause disruption to power supplies) or know what
to do if you experience a power cut.
The key three things
to remember which can help you be ready:
105 if you experience a power cut (it’s worth taking a note of the number too!)
the SSEN Power Track App which can help you report a power cut, report
damage to the electricity network and be kept up-to-date on power restoration
our Priority Services Register - if you, or someone you know, would benefit from additional support in a power cut.
You can find more information on our power cuts page relating to the support we offer as well as useful videos that can give
you advice on preparing for and dealing with a power cut.
Building relationships with local Emergency Planning Groups, community councils and ‘blue light’ responders such as the local fire service is an invaluable way for us to play a key part in dealing with crisis situations. We work with trusted partners to develop detailed resilience plans that can be executed in the event of a potential prolonged loss of supply. This planning can range from actions as simple as identifying central hubs in the community to coordinating support and responses to network incidents.The Household Emergency Plan can help you prepare yourself, your family and your home for the unexpected.
If you have a power cut, or are in a dangerous situation involving electricity, you can call 105 free from any phone and you'll be put through to your local network operators 24/7 contact centre.
Don't let a power cut keep you in the dark, download our free Power Track app and stay updated with faults in your area
If you think you, or someone you know, could benefit from extra support we suggest you register for our free Priority Services so that we can provide you with extra help during a power cut.
We've got some helpful advice around preparing and dealing with a power cut.