A new Customer Service training programme, developed and delivered by Scottish and Southern Electricity Networks (SSEN) has been awarded the prestigious TrainingMark Accreditation from the Institute of Customer Service (IoCS).
The endorsement for SSEN's Empowered to Care training and development scheme adds to the distribution operator's ServiceMark Accreditation achieved in 2018 and demonstrates the company's commitment to providing a world-class standard of service to its customers and stakeholders.
SSEN is one of just 12 organisations in the UK to achieve both accreditation standards from the IoCS.
The Empowered to Care programme was developed as part of SSEN's ongoing commitment to put its customers at the heart of all it does and builds on the training, knowledge and tools required by SSEN's customer facing colleagues to provide a first class standard of customer service, regardless of their role.?
Lisa Doogan, Head of Customer Service and Stakeholder Strategy, said:
"I am absolutely delighted to see SSEN's Empowered to Care training programme awarded the IoCS TrainingMark Accreditation.
"It demonstrates our dedication to providing an exceptional level of service and is testament to the hard work of our staff, who have developed this programme for the benefit of all colleagues across the business."
Rolling out over the next 18 months, the training groups will include SSEN staff from different areas across its businesses in central southern England and the north of Scotland. The training schedule will be undertaken through modules and will be delivered remotely to comply with current restrictions around coronavirus.