Scottish and Southern Electricity Networks (SSEN) has celebrated bringing service accessibility to all at an awards ceremony held at the British Standards Institution in Milton Keynes.
Earlier this year, SSEN achieved compliance with the BS 18477 Inclusive Service Provision standard through its commitment to ensuring its customers are catered for across all of its platforms.
Awarded by BSI, the business standards company, the verification recognises organisations which can demonstrate - through rigorous assessments - that their policies, procedures and services are accessible and fair to all customers. SSEN is one of the first companies to be assessed by BSI since the Inclusive Service Provision standard assessment has been formally recognised as a verification scheme, having met the requirements of the BSI standard for the past two years.
Julie Walker, SSEN's Social Obligation Manager, said:
"We're so proud to have made this achievement and to have received this award. SSEN is one of the first organisations to go through BSI's new verification assessment process and we're delighted to have been presented with this certificate and award in recognition of all the hard work that our staff in Customer Services and across our regions in the north of Scotland and central southern England carry out."
"We know how important it is that, year on year, weshow how SSEN is using innovation and ongoing communications to improve how we look after our customers. We have already introduced a mapping tool which has helped revolutionise the way we plan and support projects and partnerships in both our network areas. This, in turn, is helping us improve the support we already offer our customers in a more efficient and sustainable way."
"All of this is down to the hard work of our employees who go the extra mile to support and care for our customers; hard work that will continue year on year so we can provide - and improve on - the services that show our customers we care about their needs."