Scottish and Southern Electricity Networks (SSEN) is showing its customers how it cares for them throughout their lifetime.

Through a series of events across the Thames Valley region during the summer months, SSEN is raising awareness of its Priority Services Register (PSR) which can provide additional support for customers during power cuts and severe weather events.

The free, tailored service is available to all who meet its criteria - from a new-born baby, to someone recovering from illness, to an elderly relative being cared for at home - and SSEN is encouraging its Thames Valley customers to find out more about PSR and how it could assist them.

Customer Community Advisor, Tania Christie has been speaking to customers at two recent events, explaining how the service works:

"In the last week, we've taken our information packs and banners out to a Carers' Event in Reading and at the Dinton Pastures' parents, babies and toddlers' event, Rhymetime in the Park; spreading the word on the work SSEN does in the community and the additional support we can provide through schemes like the Priority Services Register."

"The summer months aren't usually a time when people's thoughts turn to bad weather and the possibility of power cuts, but by raising awareness of the PSR and giving customers the chance to sign up now, means they have peace of mind, whatever the weather brings in the months ahead."

Customers can join SSEN's Priority Services Register (PSR) if they:

  • Are dependent on electricity for home medical care, for example a kidney dialysis machine or ventilator
  • Have a chronic illness or short term medical condition; for example you are recovering from a major operation
  • Are disabled
  • Have special communication needs; for example because you are blind, partially sighted, deaf or hard of hearing
  • Have children under 5
  • Are over 60 years old

Danielle Royce, Head of Thames Valley region added: "At SSEN we want to make sure our customers know that no matter their age or circumstance, we're here to help."

"By taking part in local events throughout the summer months and working with local authorities, charities and parish councils, we're hoping that message can reach a wider audience and reduce some of the pockets of vulnerability that we know still exist across the region."

"I'd encourage anyone, who hasn't done so already, to speak to our colleagues when they see them at local events or go to our website to find out how the PSR scheme could benefit them."

To find out more about SSEN's Priority Services Register, please go to the PSR page on our website - https://www.ssen.co.uk/PriorityServices/