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Smart meters are the next generation of electricity
and gas meters that wireless communicate with energy suppliers, electricity and
gas network operators. They also come with a handy in-home display screen that
shows you exactly how much energy you are using and how much you are spending.
Meter readings are sent automatically to your energy
supplier allowing for accurate bills which should mean no more estimated bills
or meter reader visits to your home.
Smart meters will facilitate the transition to a low
carbon energy economy by helping customers better understand and control their
energy consumption to both save energy and reduce bills.
For more information about smart meters visit Smart
Energy GB www.smartenergygb.org.
The UK Government wants energy
suppliers to offer a smart meter to every home in England, Wales and Scotland
by mid-2025. There are more than 26 million homes for the energy suppliers to
Your energy supplier is
responsible for supplying and fitting smart meters, including maintaining the
meter and your ongoing billing.
Scottish and Southern
Electricity Networks as your network operator, have a role to play in making
the best use of the information smart meters provide. This will help improve
our service to you, for example during power cuts, voltage enquiries and will
help us to better manage our network and investment decisions to
deliver an efficient low carbon and reliable electricity network.
What does this mean for SSEN and our Customers?
The information we receive and
can obtain from smart meters will facilitate the development of smart grids and
transition to a low carbon future. Visibility of the demand and load on our
network is important to ensure we can operate an efficient and flexible system
of electricity, connect low carbon technologies and make better investment
In addition, the near real-time information that smart meters can send us will help
deliver an improved service to you. Smart meters can send automatic alerts to
SSEN when there is a power cut or problems with the voltage. These alerts will
enable our teams to respond and resolve issues quicker during supply related
SSEN will only access and use
smart meter data in order to fulfil its Regulatory Duties and deliver
improvements of its network and to our customers, such as:
Ofgem, the industry regulator, has approved SSEN’s Data Privacy Plan to
access half-hourly electricity consumption data in an aggregated format. SSEN
will typically be collecting and aggregating the half-hourly consumption data on
a regular basis for sections of our low voltage network and will not be storing
individual customers half-hourly consumption data.
For more information, please refer to Ofgem’s approval letter on “SSEN’s
data privacy plan for access to household electricity smart metering data”
At the moment the number of smart meters installed in
SSEN’s network is relatively low, which means the benefits available will
increase over time as suppliers maximise the rollout of smart meter
installations over the coming years.
The image below explains how your smart meter will send alerts when the power supply is interrupted or problems with the voltage occur. These alerts will arrive into SSEN systems allowing us to better identify problems and respond appropriately and more quickly.
The below image explains
how SSEN can communicate with the smart meter and collect network data in order
to fulfil our Regulatory Duties and operate a smarter network. The data we
collect will be stored in a secure database and where required anonymised. The
data will be used to improve a number of services we provide our customers.
For further information on how we use smart data please click
the link to our privacy notice click here.
Smart meters are supplied and installed by your energy supplier, for more information please contact your current energy supplier. For further information about the roll-out of smart meters please visit www.smartenergygb.org.