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  • Smart meters

  • Great Britain smart meter programme

    By the end of 2020 smart meters will be offered to all households and businesses in Great Britain. An estimated 53 million electricity and gas smart meters will be installed by energy suppliers and involve visits to more than 26 millions homes.

    Although energy suppliers are responsible for supplying and fitting smart meters, electricity network operators such as us at Scottish and Southern Electricity Networks have a role to play in making the best use of the information smart meters provide. This will help improve our service to you and deliver an efficient low carbon electricity network.


    What are smart meters?

    Smart meters are the next generation of gas and electricity meters that wireless communicate with energy suppliers, electricity and gas network operators.

    They also come with a handy in-home display screen that shows you exactly how much energy you are using and how much you are spending. Meter readings are sent automatically to your energy supplier allowing for accurate bills which means no more estimated bills or meter reader visits your home.

    Smart meters will facilitate the transition to a low carbon energy economy by helping customers better understand and control their energy consumption to both save energy and reduce bills.


    How do I get a smart meter?

    Smart meters are supplied and installed by your energy supplier, for more information please contact your current energy supplier. For more information about the roll-out of smart meters please visit


    What does this mean for us and our customers?

    The information we receive and can obtain from smart meters will facilitate the development of smart grids and transition to a low carbon future. Visibility of the demand and load on our network is important to ensure we can operate an efficient and flexible network to integrate future low carbon technologies.

    The near real-time information that smart meters can send us will enable an improved service to you. 

    Smart meters will be able to send automatic alerts when there is a power cut or problems with the voltage. These alerts will enable our teams to work proactively and resolve issues quicker, thereby improving our service to our customers during supply related incidents.

    Click here more information on our “Supporting a Smarter Electricity System”

    Our smart meter programme has been busy implementing new IT systems and enhancing our processes to proactively receive and process smart meter data. 

    We have successfully launched our new IT systems and subsequently trained our Customer Contact Centres and Operations teams. We are now in a position to utilise data being made available to us as more smart meters are installed by energy suppliers.