Your browser does not support JavaScript or has it disabled. To enable full functionality of this site it is necessary to enable JavaScript.
  • Adjusting to our new normal

    Just like you, we’re adapting to new ways of living and working this year and while our methods of working may have changed in the last few months, the one thing that hasn’t changed is our dedication to our customers.

  • Keeping our customers and people safe

    You may have seen our teams in your cities, towns and villages throughout the coronavirus pandemic, carrying out critical work to keep your power flowing. 

    We want to reassure you that the safety of our customers and employees continues to be our number one priority as we adapt to working and living differently whilst ensuring that power supplies are maintained. 

    All our workplace activity is being undertaken in accordance with Government guidance, additional hygiene measures have been put in place, and our teams are adhering to strict social distancing measures, such as 1 person per a vehicle, as they work to keep local communities safe and connected.

    Supporting our communities during the coronavirus pandemic

    We live in the communities we serve and supporting our communities is part of our DNA. Our principal duty will always be to provide a safe and reliable supply of electricity, but as a responsible and proactive network operator, we recognise the wider role we can play to support our customers and local communities.
    Some of the steps we’ve taken to be there for our customers and the areas they live in include; 

    • Signed up to the C-19 Business Pledge, joining the business community to support the UK through the coronavirus pandemic and the recovery efforts.
    • Extended our partnerships with Citizens Advice and Citizens Advice Scotland by making a £40,000 fund available to support to local initiatives.
    • Released a £350,000 Resilient Communities Fund, which offered grants of up to £3,000 for local projects supporting the community response to the coronavirus pandemic and protecting those most vulnerable.
    • Temporarily expanded the Priority Services Register (PSR) eligibility criteria to include customers categorised at ‘high risk’ and ‘extremely high risk’ of severe illness from coronavirus, including those shielding for an extended period of time.
    • Set up a new, dedicated team to proactively support customers at risk of social isolation.

    Please get in touch via if you would like more details of the support we can provide in your area.


    We're still here to help

    As well as responding to power cuts and maintaining a reliable network, our other services such as new connections and non-emergency maintenance has continued. Some of our colleagues are working from home, so if you do contact us you may hear some background noise you’re familiar with like pets or young children. 

    Throughout the pandemic we’ve been here to help, and we remain committed to providing leading customer service for you, whenever you need. 

    Contact us

    Throughout the pandemic we’ve been here to help, and we remain committed to providing leading customer service

  • Engineer fixing overhead wire

    Resilient Communities Fund

    Over 200 communities benefit from our COVID-19 community resilience fund.

    Read More
  • SSEN Van on ROAD

    At the frontline, delivering for customers

    Read our latest news. 

    News and Views