If you have a power cut, or come across damage to our network, dial 105 and you'll be connected to your local electricity network operator. It's free from all mobiles and landlines.
You can stay updated with the latest fault information during a power cut by downloading our award winning Power Track app.
If bad weather is on the way, or we've pre-warned you about a power cut, keep your phone charged beforehand.
Power cuts can be stressful, especially if you need extra help. Join our free Priority Services Register so we can offer you extra support when the lights go out.
Store a torch with fresh batteries in a place where you can easily get to in the dark.
All of our employees carry photo ID and may knock your door in a power cut. If you're in doubt, please call us on 105 to confirm their identity.