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  • Online Community

  • Our Online Community is now closed

    Our Online Community has now closed. We launched the Online Community as a way for you, our customer, to engage with us at any time of the day, from a location that suits you. Understanding our customers’ needs is essential to the long-term success and sustainability of our business and ultimately improves the services we provide to our customers.


    In the past year, our digital team have been working hard to provide a best in class experience for our customers using digital platforms. Our social media channels are rapidly growing with almost 90,000 messages received in the last year, with feedback showing our customers are happy with how we use Facebook and Twitter to communicate with them. In 2018 our social media service offering was recognised in the CCA Global Excellence Awards where we were shortlisted as finalists for ‘Most Effective use of Social Media’.  We feel that now is the time to further invest in these channels.


    We would like to thank you for your support of the Community and the contributions you have made. These have given us valuable insights and have led to several changes to the way we do things, a recent example being the enhancement of branding on our Planned Supply Interruption cards to become bigger and bolder so that customers who receive these cards know straight away that it is from us at SSEN. 


    We would love you to keep in touch and will be running more polls and discussions on our social media pages in the future. You can like us on Facebook, follow us on twitter @ssencommunity or send us a message and one of the team will be there to help you 24 hours a day.


    Community meeting
  • Community news

    Find out the most recent news on the work we're doing in communities across central southern England and northern Scotland.  Community news