WELCOME TO NETWORK UPGRADES Our team replaces and upgrades existing high voltage and low voltage cables in the central and Southern England region. WELCOME TO NETWORK UPGRADES Our team replaces and upgrades existing high voltage and low voltage cables in the central and Southern England region. OUR PERSONAL COMMITMENT TO YOU We work to ensure that our electricity network and your supply is reliable and provide our customers a 10/10 service. Provide feedback VISIT OUR INTERACTIVE MAP Click on your county to see what the Network Upgrades team are doing in your area. Your county
There are many different roles and responsibilities involved with the upgrading of your network, we all work together to ensure that your network is secure and that we provide 10/10 service.Our admin team are on hand to take your calls and answer your emails.Our Cable Installations Supervisors are there to ensure that the schemes run smoothly.Our Communications Liaison Officer is on hand to ensure that all residents/businesses affected are pre advised of our network upgrades commitments.
Our Network Upgrades department replaces existing cables on the low voltage and high voltage networks where the existing cable has come to the end of its useful life. We aim to keep all affected customers fully informed of our working schedules. In order to do this we hand deliver advanced letters to properties that will be affected by our schemes, these letters provide customers with the contact details for our dedicated customer liaison team. Advance warning signs are also put out in public areas to advise the general public of our upcoming works with our contact details displayed giving our customers the option to contact us with any enquiries or concerns they have. We aim at all times to be as accommodating as possible and endeavour to reply to emails and messages within 48 hours during a normal working week.
We provide a quality service to improve supply reliability, we are investing millions of pounds every year to upgrade and improve the electricity supplies within our distribution area. We have installed and energised in excess of 63,00km of HV and LV cable between 1 April 2015 and 31 March 2017. This covered 11 counties within our distribution area.Our dedicated team that are willing to assist with any concerns you may have before, during and after the duration of any works in your area.We always strive to put our customers first and aim to provide a 10 out of 10 service.
Contact details If you have any concerns about the proposed works, please contact us on numbers below: Network upgrades 0800 048 2423 For all project enquiries network.upgrades@sse.com In case of Emergency 0800 072 7282
10 out of 10 service We aim to provide you with a 10 out of 10 service every time. If you don't feel you've received the best possible service from us, please call us on: Communications Officer 0800 048 2423
Priority Services If you need extra help in a power cut due to medical equipment or are elderly please call on: Priority Services 0800 294 3259