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  • We are Network Upgrades

    • There are many different roles and responsibilities involved with the upgrading of your network, we all work together to ensure that your network is secure and that we provide 10/10 service.
    • Network Upgrades have a dedicated team who are on hand to take your calls and answer your emails, as well as dedicated site managers available to ensure that our projects run smoothly.
    • The whole team are on hand to ensure that all residents / businesses affected are pre advised of our network upgrades commitments.
    Image of man with van in a field.

  • What we do

    • Network Upgrades replace existing cables on the low voltage and high voltage network where the existing cables have come to the end of their useful life, therefore ensuring you have a reliable supply with the newly installed cable.
    • We aim to keep all affected customers fully informed of our working schedules. In order to accomplish this effectively we hand deliver advanced letters to properties that will be affected by our projects, these letters provide customers with not only the contact details for our dedicated customer liaison team but outline the works being carried out.
    • Advance warning signs are also put out in public areas to advise the general public of our upcoming works with our contact details displayed providing the general public with the option to contact us with any enquiries or concerns they have.
    • We always aim to be as accommodating as possible and endeavor to reply to emails and messages within 48 hours during a normal working week.


    SSE workers

  • Investment

    • We provide a quality service to improve supply reliability, we are investing millions of pounds every year to upgrade and improve the electricity supplies within our distribution area.
    • Our dedicated team that are willing to assist with any concerns you may have before, during and after the duration of any works in your area.
    • We always strive to put our customers first and aim to provide a 10 out of 10 service.


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  • Link to the project page
  • Counties map
  • Send us your feedback online

  • Contact details

    If you have any concerns about the proposed works, please contact us on numbers below:
    • Spacer icon for Phone symbol Phone symbol
      Network upgrades
      0800 048 2423
    • Spacer icon for Email symbol Email symbol
      For all project enquiries
      network.upgrades@sse.com
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      In case of emergency
      0800 072 7282
    • Spacer icon for Phone symbol Phone symbol
      Power cut?
      105

  • 10 out of 10 service

    We aim to provide you with a 10 out of 10 service every time. If you don't feel you've received the best possible service from us, please call us on:
    • Spacer icon for 10 out of 10 service phone number. 10 out of 10 service phone number.
      Communications Officer
      0800 048 2423

  • Priority Services

    If you need extra help in a power cut due to medical equipment or are elderly please call on:
    • Spacer icon for Priority Services contact telephone number Priority Services contact telephone number
      Priority Services
      0800 294 3259