By placing the needs of our customers and stakeholders at the centre of our business, we can ensure that our distribution network is fit for purpose.
To help us do this we have formed two customer voice groups. Their members collectively represent the people who use our networks. One group represents stakeholders within our region in the north of Scotland and the other our network in central southern England.
The customer voice groups:
The minutes for the meetings are listed in the downloadable documents on the right hand side. Please note: we will publish meeting minutes once they have been approved by the group at the following meeting.
Click on the links below to see what you said in our customer voice groups and our responses.
Put this process in place
Created case studies which have been incorporated into staff training
Improved our quotation letters to explain this.
Put a communication plan in place to explain how we do this and recruited a Communications Manager
Improved our website and produced accessible guides on our connection service.
Put this process in place.
Produced a vision and strategy to tackle vulnerability on our network as part of our RIIO-ED1 business plan.
Involved you in our programme of engagement as we get ready for RIIO-ED1
SHEPD Minutes June 2015
SHEPD Minutes April 2015
SEPD Minutes June 2015
SEPD Minutes March 2015
SEPD Minutes June 2014
SHEPD Minutes October 2014
SHEPD Minutes June 2014
SEPD Minutes Mar 2014
SHEPD Minutes Mar 2014
SHEPD Minutes Dec 2013
SEPD Minutes Dec 2013