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  • Disconnecting your electricity supply

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  • Why would I need to disconnect my electricity supply?

    When your property no longer needs an electricity supply, for example because it is going to be demolished, please contact us so we can disconnect it from the mains network and make it safe.

    It may be better to ‘de-energise’ the property, if it is to remain in use. Please note, we can only de-energise if it's for less than 72 hours. 

  • What’s the difference between disconnection and de-energisation?

    When there is no future use for a property, it is cut off permanently by disconnecting the mains cable. If we are your local network operator, it'll be us that can do this for you.

    If you need an electricity supply to the site again, you will have to apply for a new connection.

    De-energisation is when only the main fuse is removed. It is more suitable when the property is being refurbished. It is still connected to the electricity network, and can be reconnected by replacing the main fuse.

    If it's for less than 72 hours, we can arrange this and then re-energise the supply, if you require this for longer, contact your electricity supplier (the company that sends you electricity bills).

    Safety

    The following Health and Safety Executive guidance notes provide excellent advice on how to work safely near live electricity cables. 

    Remember: the mains cable will remain live if the property is de-energised until we disconnect it permanently.

  • Simplifying the costs of the more common disconnections

    We've simplified the costs for our more common domestic disconnections. Costs for these disconnections will now include a standard price to carry out the disconnection plus some additional costs based on your location. Where your job qualifies for a standard price, the additional costs we may need to charge are limited to:

    • Costs associated with any required traffic management.
    • Travel costs if your property is beyond 30 miles from our closest depot.
    • Costs for any special or heavy vehicles we may need to safely complete the installation.

  • Our more common disconnection types are as follows:

    LV Cable Disconnection of a Looped Service

    This is the disconnection of a property that may be a flat or dwelling that once formed part of a larger dwelling that has since been converted into multiple dwellings. To disconnect the property we may need to unloop the service, which is not included in the fixed base price.

    This type of disconnection has a minimum cost of £210 in England and £200 in Scotland.

    LV Service Cable Disconnection at the Mains, in Made Ground

    This is the disconnection of a house, whether detached, semi-detached, etc. where the point of connection between the your service and our network (i.e. where we will be performing the disconnection) is located beneath made ground (pavement, driveway, etc.). This point will be somewhere between your property and the road, so if there's a pavement, it's likely to be there.

    This type of disconnection has a minimum cost of £1,140 in England and £850 in Scotland.

    LV Service Overhead Line (OHL) Disconnection

    This is the disconnection of a property connected to our network via an overhead service where a disconnection can be made without affecting any surrounding properties.

    This type of disconnection has a minimum cost of £340 in England and £330 in Scotland.

    LV Service Cable Disconnection at the Mains, No Civils Works

    This is the disconnection of a house, whether detached, semi-detached, etc. where all excavations and reinstatement works are completed by you.

    This type of disconnection has a minimum cost of £220 in England and £210 in Scotland.

    LV Service Cable Disconnection at the Mains, in Unmade Ground

    This is the disconnection of a house, whether detached, semi-detached, etc. where the point of connection between the your service and our network (i.e. where we will be performing the disconnection) is located beneath unmade ground (e.g. grass). This point will be somewhere between your property and the road.

    This type of disconnection has a minimum cost of £740 in England and £480 in Scotland.