We always aim to provide a 10 out of 10 service to every customer that contacts us.
It’s our responsibility to manage, maintain and develop the electricity
networks which bring power to over 3.8 million homes and businesses in the
north of Scotland and central southern England.
It’s important to be aware that we are not an energy supplier (the company
you pay your electricity bill to).
Our priority is to provide a safe and reliable supply of electricity to the
communities we serve in Scotland and England.
Our goal is to put our customers at the heart of everything we do.
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Team recognition
We are committed to offering our customers the very best in customer service and we are keen to hear your good news stories or great experiences about our teams be it on the road, on the phone or in general. -
Complaints
We understand that sometimes, we don't do things the way customers want us to, and we love to hear about these situations as we can learn from them and hopefully provide you with a satisfactory resolution. -
Additional help during bad weather
We know a power cut can be difficult and the longer you’re without power, the harder it gets. This page will tell you about the additional help we may offer you during bad weather.
Customer information documents
View and download our documents such as our Customer Information Guide, which includes how we ensure our staff are fit and proper when visiting your home.