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I accept the conditions.
Queue management is the process by
which network companies manage projects which have an accepted connection offer
and have not yet connected. This enables network companies to:
Queue management will be used to
monitor project progression through the use of milestones and tolerances. This
enables SSEN to apply queue management in a clear and consistent way to remove
delayed projects from connection queues. This ensures the network capacity is
made available for other customer projects that are ready to progress. This could impact
projects that are already in the connection queue waiting to progress. The
principles of queue management will apply to any new or modified applications submitted on or after the 1st of July 2021.
Milestones are the agreed
benchmarks by which we will manage your project. We will use milestones to
measure and track project progress towards a contracted connection date. Failures
to meet milestones may mean that you lose your position in the queue.
We recognise that projects may
have delays. The tolerance mechanism allows some flexibility to queue
management. When milestones are not able to be achieved on time, tolerance
provides customers with an opportunity to get their project back on track.
For earlier milestones, delays
will be accumulated and the cumulative delay is compared to the total allowed
tolerance for the project. Please refer to the guide for details on timescales.
The process will apply to Distribution Generation projects which meet the following criteria:
Your new or modified offer will be
issued with the milestones and tolerances detailed within your connection offer.
Your contract will provide the timescales applicable to your project for each
milestone and the allowed tolerance.
Following acceptance, you will receive notifications when a milestone is nearing target. To view details of the evidence that is required to meet the milestone and track your project progress please use the milestones tab within your account.
If information is submitted out with the milestone date, you will be notified that the milestone is overdue and tolerance is being accrued.
Your Account Manager will be on hand to help support and guide you through any queries you have with the new process.
Your Account Manager will be on
hand to help support and guide you through any queries you have with the new
full queue management guide can be accessed here.